![]() Turn Off Notifications, Stop on System Startup, & Unpin Menu Bar Turn on / off UAS (USB Attached SCSI) on My Passport SSD / Go Install Paragon Driver on Windows & macOS (WD Security, WD Drive Utilities, Acronis Backup) Device update successful: Firmware updated successfully.Īnswer ID 21880: Steps to Safe Eject and Remove an External USB Drive on Windows or macOS.Set a Password & Unlock a Supported WD DriveĬonfigure RAID Mode (Direct Attached Drive).Can not find Sandisk or WD target device: No compatible device is detected by Windows.No compatible device found: Incorrect updater is used.Device is up to date: Firmware is up to date.The following messages will appear based on the drive and firmware status: SanDisk_Extreme_Portable_and_Pro_SSD_V2_Firmware_Updater.exe SanDisk Extreme Portable SSD V2 and SanDisk Extreme Pro Portable SSD V2.Extract zip file into a different folder.Download firmware updater package onto local drive. ![]() Connect drive to a USB port on a Windows 10 or 11 computer.We have identified a firmware issue that can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.įull details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page.Įnsure to create and verify a backup of all critical data to another location or device before updating the firmware on any drive.
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